Privacy Policy

How we collect, use, and protect your personal data when you use Dreambook.

Last updated: August 20, 2026

This is a general privacy policy template written for information only. It is not legal advice. If you need advice on your specific situation, please speak to a qualified professional.

1. Introduction

We are Dreambook, an online cricket betting and casino platform for users in India, operating at dreambook.it.com. In this policy, "we", "our", and "us" mean Dreambook.

This policy explains what personal data we collect, how we use it, who we share it with, and the choices you have. It applies to the Dreambook website, our mobile app, and any account you hold with us.

By creating an account or using our services, you agree to the practices described here. Please read it together with our Terms and Conditions and our Responsible Gaming policy.

2. Information We Collect

We collect data that you give us directly and data that is generated when you use our platform.

Account details

When you register, we collect your name, email address, phone number, date of birth, and a password. You may also add a username and profile settings.

KYC and age verification

To confirm that you are 18 or older and to meet our checks, we collect identity documents and related details. This can include a government ID, proof of address, and a photo for verification.

Payment information

When you deposit or withdraw, we process payment details through supported methods such as UPI, GPay, PhonePe, Paytm, BHIM, Net Banking, and IMPS. We record transaction amounts, dates, and references. Card and bank credentials are handled by our payment partners, and we do not store full card numbers on our systems.

Device and usage data

We collect data about how you use Dreambook, such as your IP address, device type, browser, operating system, pages viewed, bets placed, and the time and date of your activity.

Cookies

We use cookies and similar technologies to keep you logged in, remember your settings, and understand how the platform is used. See the section below for more detail.

3. How We Use Your Information

We use your data to run our services and to meet our legal duties. This includes:

  • Creating and managing your account.
  • Processing deposits and withdrawals.
  • Carrying out age and identity checks.
  • Detecting and preventing fraud, money laundering, and account misuse.
  • Providing customer support and answering your questions.
  • Applying responsible-gaming tools such as deposit limits, time limits, and self-exclusion.
  • Meeting legal, regulatory, and tax requirements.
  • Improving the platform, fixing problems, and keeping it secure.

4. Cookies and Tracking

Cookies are small files stored on your device. We use them to keep your session active, save your preferences, measure traffic, and understand which features are used most.

You can control cookies through your browser settings. Most browsers let you block or delete cookies. If you turn off certain cookies, some parts of Dreambook may not work as expected, and you may need to log in again more often.

5. How We Share Information

We do not sell your personal data. We share it only where needed to run our services or to meet the law. This can include:

  • Payment processors, to complete deposits and withdrawals.
  • KYC and verification providers, to confirm your identity and age.
  • Legal, regulatory, and government bodies, where we are required to respond to a lawful request.
  • Service providers that host our systems or provide support, under agreements that protect your data.

We share only the data that is needed for each purpose.

6. Data Security

We take reasonable steps to protect your data. These include encryption of data in transit, access controls that limit who can see your information, and monitoring for unusual activity.

No method of storage or transmission over the internet is fully secure. While we work to protect your data, we cannot guarantee absolute security. Please keep your password private and tell us if you think your account has been accessed without your permission.

7. Data Retention

We keep your personal data for as long as your account is active and for as long as the law requires. This includes retention for tax, anti-fraud, and regulatory reasons after an account is closed.

When we no longer need your data, we delete it or hold it in a form that no longer identifies you.

8. Your Rights

You have rights over your personal data, subject to the law and our legal duties. These include:

  • Access to the data we hold about you.
  • Correction of data that is wrong or out of date.
  • Deletion of your data, where we are not required to keep it.
  • Withdrawal of consent, where we rely on your consent to process data.

To make a request, contact us through our Contact page or reach our team on WhatsApp. We may need to verify your identity before we act on a request.

9. Age Restriction

Dreambook is for adults aged 18 and over only. We do not knowingly collect data from anyone under 18. If we learn that a minor has created an account, we will close it and delete the related data.

If you believe a minor has given us their data, please contact us so we can act.

10. Changes to This Policy

We may update this policy from time to time to reflect changes in our services or the law. When we make a change, we will update the date at the top of this page. If a change is significant, we will take reasonable steps to let you know. Please review this page from time to time.

11. Contact Us

If you have questions about this policy or how we handle your data, please reach us through our Contact page. You can also message our support team on WhatsApp for a quick reply.

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